Fixed access ISP / Finding 005
Report as decision memory
The report should preserve what was known, estimated, assumed and unknown. This public-safe finding asks whether the same decision exposure exists in the visitor environment.
Management question
If this pattern exists here, what cost starts before the team has a defensible decision?
What Raven observes safely
SignalsFTTH, DOCSIS, wireless ISP, regional NOC
Synthetic base92 days; 13 100 000 observations; 846 candidate windows; median 17 min.
Decision packetRaven turns weak access signals, technician timing and customer-impact indicators into a decision packet before escalation becomes expensive.
Why this matters
Quality and customer trust can degrade before a visible incident is accepted as a decision problem.
Raven does not claim customer-specific savings here. It shows where waiting, coordination and approval delay can become measurable exposure.
What remains unproven
- Named source mapping
- customer SLA model
- support rota
- DPA and retention appendix
Trust gate before a pilot
- ISO 27001 readiness
- SOC 2 readiness
- CSA STAR Level 1