Print-safe report templates

Raven Report Template Catalog

True customer reports use white background, graphite hierarchy, black body text and minimal amber separators. Live incident state remains in the application. Reports are rendered after closure, period cutoff, offline review, or explicit export.

PolicyNo dark fills. No proprietary method disclosure. Human authority retained.

Public-safe synthetic catalog. Build order: Regional ISP Silver → Gold → Platinum, then Large Telco Silver → Gold → Platinum. Review reports are separate and come after these ladders.

regional isp / SILVER

ISP Incident Outcome Report

10 pages

Template ID: isp_silver_incident_outcome_report

#	Page	Core blocks
1	Report identity	report_name, report_number, customer_name_or_anonymized_label, customer_branch_or_environment...
2	What happened and what was decided	incident_summary, decision_owner, decision_taken_or_pending, current_closure_state
3	Scope and boundaries	report_does_not_replace_human_decision, report_does_not_claim_guaranteed_savings, report_does_not_claim_all_incidents_detected, report_does_not_disclose_mtz_method...
4	Problem and service context	service_area, affected_service, customer_or_b2b_context_if_approved, why_this_mattered
5	MTC timeline with local reference	first_signal_mtc, decision_window, dispatch_or_action_time, closure_time...
6	Evidence and confidence	known, estimated, assumed, unknown...
7	Decision record	options_seen, selected_option, human_approval, override_or_delay_reason...
8	Manager and technician notes	manager_note, technician_note, audit_ref, append_only_status
9	Source register	source_refs, data_quality_limits, missing_inputs, export_gate_ref
10	Report close	raven_verified_mark, support_path, tenant_boundary_note

Not included: financial simulation, audit defense, cross-client comparison

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regional isp / GOLD

ISP Incident Value Report

13 pages

Template ID: isp_gold_incident_value_report

#	Page	Core blocks
1	Report identity	report_name, report_number, customer_name_or_anonymized_label, customer_branch_or_environment...
2	What happened and what was decided	incident_summary, decision_owner, decision_taken_or_pending, current_closure_state
3	Scope and boundaries	report_does_not_replace_human_decision, report_does_not_claim_guaranteed_savings, report_does_not_claim_all_incidents_detected, report_does_not_disclose_mtz_method...
4	Problem and service context	service_area, affected_service, customer_or_b2b_context_if_approved, why_this_mattered
5	MTC timeline with local reference	first_signal_mtc, decision_window, dispatch_or_action_time, closure_time...
6	Evidence and confidence	known, estimated, assumed, unknown...
7	Decision record	options_seen, selected_option, human_approval, override_or_delay_reason...
8	Manager and technician notes	manager_note, technician_note, audit_ref, append_only_status
9	Source register	source_refs, data_quality_limits, missing_inputs, export_gate_ref
10	Cost of waiting and operational value	cost_per_minute_model, waiting_exposure, b2b_or_churn_context_if_approved, model_or_estimate_label
11	Alternative decision simulation	act_now_scenario, wait_scenario, reroute_or_escalate_scenario, best_known_option
12	Technician timing and workload	available_team, distance_or_eta_if_approved, repair_estimate, manual_manager_input_if_used
13	Report close	raven_verified_mark, support_path, tenant_boundary_note

Not included: multi-step strategy, guaranteed savings, legal conclusion

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regional isp / PLATINUM

ISP Decision Defense Report

16 pages

Template ID: isp_platinum_decision_defense_report

#	Page	Core blocks
1	Report identity	report_name, report_number, customer_name_or_anonymized_label, customer_branch_or_environment...
2	What happened and what was decided	incident_summary, decision_owner, decision_taken_or_pending, current_closure_state
3	Scope and boundaries	report_does_not_replace_human_decision, report_does_not_claim_guaranteed_savings, report_does_not_claim_all_incidents_detected, report_does_not_disclose_mtz_method...
4	Problem and service context	service_area, affected_service, customer_or_b2b_context_if_approved, why_this_mattered
5	MTC timeline with local reference	first_signal_mtc, decision_window, dispatch_or_action_time, closure_time...
6	Evidence and confidence	known, estimated, assumed, unknown...
7	Decision record	options_seen, selected_option, human_approval, override_or_delay_reason...
8	Manager and technician notes	manager_note, technician_note, audit_ref, append_only_status
9	Source register	source_refs, data_quality_limits, missing_inputs, export_gate_ref
10	Cost of waiting and operational value	cost_per_minute_model, waiting_exposure, b2b_or_churn_context_if_approved, model_or_estimate_label
11	Alternative decision simulation	act_now_scenario, wait_scenario, reroute_or_escalate_scenario, best_known_option
12	Technician timing and workload	available_team, distance_or_eta_if_approved, repair_estimate, manual_manager_input_if_used
13	Approval chain and audit trail	approval_chain, human_authority, audit_events, what_was_unknown_then
14	Decision defense	defensible_reasoning, rejected_options, evidence_available_then, limits_of_claim
15	Learning extract boundary	approved_learning_extract, no_raw_cross_tenant_use, anonymized_pattern_note, owner_gate
16	Report close	raven_verified_mark, support_path, tenant_boundary_note

Not included: legal opinion, statutory audit, customer identity disclosure

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large telco / SILVER

Telco Coordination Outcome Report

10 pages

Template ID: telco_silver_coordination_outcome_report

#	Page	Core blocks
1	Report identity	report_name, report_number, customer_name_or_anonymized_label, customer_branch_or_environment...
2	Coordination outcome	event_summary, decision_owner, handoff_owner, closure_state
3	Scope and boundaries	report_does_not_replace_human_decision, report_does_not_claim_guaranteed_savings, report_does_not_claim_all_incidents_detected, report_does_not_disclose_mtz_method...
4	Organizational problem and context	noc_context, region_context, vendor_context, field_team_context...
5	MTC timeline across organization elements	signal_mtc, noc_handoff_mtc, region_handoff_mtc, vendor_handoff_mtc...
6	Evidence by organization element	known_by_element, estimated_by_element, unknown_by_element, confidence_label...
7	Handoff and decision record	handoff_decisions, selected_path, human_approval, exception_or_delay_reason
8	Organization notes	noc_note, region_note, vendor_note, field_note...
9	Source register	source_refs, data_quality_limits, missing_inputs, export_gate_ref
10	Report close	raven_verified_mark, support_path, tenant_boundary_note

Not included: coordination cost model, board governance defense, legal conclusion

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large telco / GOLD

Telco Organization Action Report

13 pages

Template ID: telco_gold_organization_action_report

#	Page	Core blocks
1	Report identity	report_name, report_number, customer_name_or_anonymized_label, customer_branch_or_environment...
2	Coordination outcome	event_summary, decision_owner, handoff_owner, closure_state
3	Scope and boundaries	report_does_not_replace_human_decision, report_does_not_claim_guaranteed_savings, report_does_not_claim_all_incidents_detected, report_does_not_disclose_mtz_method...
4	Organizational problem and context	noc_context, region_context, vendor_context, field_team_context...
5	MTC timeline across organization elements	signal_mtc, noc_handoff_mtc, region_handoff_mtc, vendor_handoff_mtc...
6	Evidence by organization element	known_by_element, estimated_by_element, unknown_by_element, confidence_label...
7	Handoff and decision record	handoff_decisions, selected_path, human_approval, exception_or_delay_reason
8	Organization notes	noc_note, region_note, vendor_note, field_note...
9	Source register	source_refs, data_quality_limits, missing_inputs, export_gate_ref
10	Cost of coordination	handoff_delay_matrix, coordination_cost_model, waiting_exposure, model_or_estimate_label
11	Alternative handoff simulation	noc_first_scenario, vendor_first_scenario, field_first_scenario, approval_fast_path_scenario
12	Organization action matrix	role_owner, recommended_control, risk_reduced, review_date
13	Report close	raven_verified_mark, support_path, tenant_boundary_note

Not included: automatic blame assignment, guaranteed ROI, raw vendor/customer data disclosure

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large telco / PLATINUM

Telco Governance Defense Report

16 pages

Template ID: telco_platinum_governance_defense_report

#	Page	Core blocks
1	Report identity	report_name, report_number, customer_name_or_anonymized_label, customer_branch_or_environment...
2	Coordination outcome	event_summary, decision_owner, handoff_owner, closure_state
3	Scope and boundaries	report_does_not_replace_human_decision, report_does_not_claim_guaranteed_savings, report_does_not_claim_all_incidents_detected, report_does_not_disclose_mtz_method...
4	Organizational problem and context	noc_context, region_context, vendor_context, field_team_context...
5	MTC timeline across organization elements	signal_mtc, noc_handoff_mtc, region_handoff_mtc, vendor_handoff_mtc...
6	Evidence by organization element	known_by_element, estimated_by_element, unknown_by_element, confidence_label...
7	Handoff and decision record	handoff_decisions, selected_path, human_approval, exception_or_delay_reason
8	Organization notes	noc_note, region_note, vendor_note, field_note...
9	Source register	source_refs, data_quality_limits, missing_inputs, export_gate_ref
10	Cost of coordination	handoff_delay_matrix, coordination_cost_model, waiting_exposure, model_or_estimate_label
11	Alternative handoff simulation	noc_first_scenario, vendor_first_scenario, field_first_scenario, approval_fast_path_scenario
12	Organization action matrix	role_owner, recommended_control, risk_reduced, review_date
13	Approval-chain health and audit trail	approval_chain, exception_register, audit_events, what_was_unknown_then
14	Governance defense	defensible_reasoning, rejected_paths, evidence_available_then, limits_of_claim
15	Anonymized learning boundary	approved_learning_extract, no_raw_cross_tenant_use, abstracted_pattern_note, owner_gate
16	Report close	raven_verified_mark, support_path, tenant_boundary_note

Not included: statutory audit, legal opinion, unapproved cross-client disclosure

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Non-ladder report families

What comes after incident package reports

These artifacts are intentionally separate from the Silver / Gold / Platinum incident ladder. They answer different customer questions and keep the report system navigable instead of becoming one mixed document pile. This catalog is synthetic and public-safe: no customer data, no customer identity and no MTZ method disclosure.

ISP Offline Review Telco Offline Review ISP Daily ISP Weekly ISP Monthly Telco Daily Telco Weekly Telco Monthly Post-Incident Consequence Incident Simulation

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