Report family roadmap
The report system expands only after the incident ladder is stable. Each report has a reader, cadence, package, evidence scope and explicit non-claims.
SILVER / per closed incident
Problem: The ISP needs a defensible incident artifact without turning the report into a live dashboard.
Raven separates operational outcome, value and decision defense by package.
Not included: guaranteed ROI, legal opinion, raw cross-customer disclosure
CUSTOM_PILOT / pre pilot once or on request
Problem: The ISP wants to know whether Raven can find value in historical data before granting live access.
Raven explains what was observed, what remains unproven and what a pilot should validate.
Not included: live access, production execution, complete root cause guarantee
SILVER / daily
Problem: The team needs to start the day knowing what decisions and unknowns are open.
Raven summarizes open decision burden, overnight changes and next actions.
Not included: deep finance model, monthly governance narrative
GOLD / weekly
Problem: Management needs to see where time, confidence or money was lost during the week.
Raven turns incident patterns into operational improvement priorities.
Not included: statutory audit, guaranteed savings
PLATINUM / monthly
Problem: The owner needs one clean view of decision exposure, service quality, churn exposure and defensibility.
Raven gives governance, financial exposure, churn context and decision-defense language in one artifact.
Not included: legal opinion, customer identity disclosure without approval
GOLD / weekly or monthly
Problem: Field teams can lose time through unclear prioritization, estimates or routing.
Raven connects technician availability, ETA, estimate, outcome and cost exposure.
Not included: employee performance ranking, automatic blame assignment
PLATINUM / on demand or monthly
Problem: B2B customers may require proof of what happened and why action was reasonable.
Raven produces a customer-safe defense artifact with evidence, limits and human authority.
Not included: legal opinion, admission of liability, unapproved customer data
GOLD / monthly or on request
Problem: Recurring local degradation can look like separate incidents until capacity or hotspot patterns are visible.
Raven turns repeated decision windows into upgrade and prevention candidates.
Not included: vendor quote, capex approval, guaranteed growth forecast